Shipping

U.S. Shipping

We currently ship to all 50 U.S. states and U.S territories (such as Puerto Rico, Guam and U.S. Virgin Islands).

We fill and ship orders from our warehouse within 24-hours of credit approval. For security purposes and as a protection to our customers, we will not ship orders unless all billing information is correct. Please make certain that the billing information you have provided exactly matches your credit card issuing bank's records. Verification and order processing normally takes one business day.

Processing Time

Orders are processed Monday through Friday, excluding holidays. Orders received between Monday and Friday are usually processed the same day or by the end of next business day. Orders received on Saturday and Sunday are usually processed by Monday or by close of business day Tuesday.

* PROCESSING TIME FOR ORDERS PLACED DURING PROMOTION AND HOLIDAY PERIODS MAY TAKE UP TO 10 BUSINESS DAYS.

General Delivery Times

USPS and UPS deliver Monday through Saturday.

Orders shipped to the West Coast can be expected much sooner than the estimated maximum delivery time. The majority of orders shipped to the West Coast can be expected within 2 - 4 business days.

* Processing times provided below are estimates only. PROCESSING AND DELIVERY TIME MAY VARY (1-10 BUSINESS DAYS) DURING PROMOTION AND HOLIDAY PERIODS.

UPS Ground Delivery

Standard Ground delivery methods include both UPS and USPS carriers. Standard Ground delivery method does not include delivery signature. Your package will be delivered by carrier without delivery confirmation. Sundae Sky is not responsible for the safety of your package after it has been delivered by the carrier. We recommend that you select the Signature Ground delivery method in order to insure the safety of your package.

Shipping rates for Priority Delivery are calculated at checkout.

U.S. Territories (Puerto Rico, Guam and U.S. Virgin Islands)

Delivery Option Order Processing Time Carrier Delivery Time Total Delivery Time
UPS Ground 1 - 3 business days 5 - 10 business days 6 -– 13 days

Free shipping promotion does not apply to PO Boxes, APO/FPO and U.S. Territories addresses.




International Shipping

At this time, the countries we ship to are:

  • Canada
  • Albania
  • Argentina
  • Armenia
  • Australia
  • Austria
  • Bahamas
  • Bahrain
  • Barbados
  • Bermuda
  • Belarus
  • Belize
  • Belgium
  • Bolivia
  • Bosnia
  • Brazil
  • Brunei
  • Bulgaria
  • Chile
  • China
  • Colombia
  • Costa Rica
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Estonia
  • Finland
  • France
  • French Guiana
  • Germany
  • Georgia
  • Greece
  • Guadeloupe
  • Guatemala
  • Guyana
  • Haiti
  • Honduras
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Ireland
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Jordan
  • Kuwait
  • Latvia
  • Lebanon
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macau
  • Macedonia
  • Malaysia
  • Maldives
  • Malta
  • Martinique
  • Mauritius
  • Mexico
  • Moldova
  • Monaco
  • Montenegro
  • Morocco
  • New Zealand
  • Norway
  • Netherlands
  • Nicaragua
  • Oman
  • Pakistan
  • Panama
  • Paraguay
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Qatar
  • Reunion
  • Romania
  • Russian Federation
  • Saudi Arabia
  • Serbia
  • Singapore
  • Slovakia
  • Slovenia
  • South Africa
  • South Korea
  • Spain
  • Suriname
  • Sweden
  • Switzerland
  • Syrian Arab Republic
  • Taiwan
  • Thailand
  • Trinidad and Tobago
  • Turkey
  • Ukraine
  • United Kingdom
  • United Arab Emirates
  • Uruguay
  • Venezuela
  • Vietnam
  • Yemen

Canada/Mexico Shipping

Delivery Option Delivery Cost Tracking Weight Total Delivery Time
USPS Intl Priority Mail starting at $18.95 Yes - 6 - 12 days
UPS Intl Economy (Canada only) starting at $14.95 Yes - 4 - 8 days
UPS Intl Priority (Canada only) starting at $16.95 Yes - 3 - 6 days

International Shipping

Delivery Option Delivery Cost Tracking Weight Total Delivery Time
USPS Intl Priority Mail starting at $28.95 Yes - 6 - 12 days

How we determine rates

International shipping rates and delivery options are displayed in the Shopping Bag for all registered customers.

Shipping rates are based on:
- product weight
- type of packaging
- destination country
- carrier shipping method

RISK OF LOSS, DAMAGE AND TITLE FOR MERCHANDISE SHIPPED INTERNATIONALLY WILL PASS TO YOU UPON OUR DELIVERY TO THE CARRIER. DAMAGED ITEMS DELIVERED THROUGH INTERNATIONAL SHIPPING METHODS WILL NOT BE REPLACED OR REFUNDED.

International Taxes, Duties and Custom Fees

Shipping charges do not include duties or taxes. By law we are required to disclose the full value of the package contents. Please check with customs office for detail information.

USPS’s local country affiliates will charge the recipient all applicable duty, taxes, and/or brokerage fees C.O.C. in the local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local postal office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.



Delivery Time Estimate

All delivery times above are estimates only. For international orders, estimated delivery time does not include customs processing time. Processing and delivery times may vary during promotion and holiday periods.

Possible Delays

All international orders when reach the destination country, they may be subject to customs clearance procedures which can cause delay beyond original delivery estimates.

Sundae Sky IS NOT RESPONSIBLE FOR CUSTOMS CLEARANCE, DELAYS OR COMPLIANCE. PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE TO ENSURE THAT YOUR ORDER COMPLIES WITH LOCAL CUSTOMS REGULATIONS.

Refused Shipments

If you refuse a shipment from Sundae Sky, you are responsible for original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Sundae Sky. This amount will be deducted from your order.

Returned Shipments

If your order is returned due to undeliverable shipping address, you are responsible for original shipping charge, any Import Fees that are incurred on the package, and the cost of returning the package to Sundae Sky. This amount will be deducted from your order.

Free shipping promotion does not apply to international orders.




Shipping Promotions

We offer FREE GROUND SHIPPING on all merchandise orders. (U.S. orders only - PO Boxes, APO/FPO and U.S. Territories addresses do not qualify)




Shipping Confirmation

When the warehouse has prepared and packed your order and it is ready to be shipped, you will receive a Shipping Confirmation e-mail. The e-mail contains the details of your shipment as well as a tracking number and link to the carrier site. You can click on the tracking number to track your order. Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, please contact customer service.